How are keywords counted?
Keywords can include brand names, product names, competitor names, campaign names, English names, abbreviations, or common aliases. Plans are selected by configurable keyword scale, while exclusions and platform accounts are setup details.
What does the mention limit mean?
It is the monthly number of public posts, articles, videos, or comments that enter the workspace for analysis and reporting. You can upgrade or buy add-on capacity when needed.
What happens if the monthly mention limit is exceeded?
We do not automatically create uncontrolled charges. When usage exceeds the plan, we will recommend an upgrade, add-on capacity, or adjustments to platforms, keywords, and comment depth.
What does update frequency mean?
Update frequency is the regular cadence for checking, storing, and analyzing new public content for configured keywords and platforms. Actual refresh timing may vary by platform access, queues, and provider response.
Can I monitor competitors or multiple brands?
Yes. Competitors, sub-brands, campaign terms, artists, or IPs can be configured as keywords. Plans mainly differ by keyword scale, platform coverage, and monthly mention volume.
What is included in AI daily and weekly reports?
AI daily and weekly reports summarize volume changes, risk signals, topic shifts, and representative mentions from stored public content, with evidence links back to original public samples.
Which alert channels are supported?
From Team onward, risk alerts and important updates can be sent to DingTalk, Feishu/Lark, WeChat/WeCom, Slack, and other notification channels. Enterprise plans can also configure webhooks around internal workflows.
Do you support historical backfill?
Yes, but historical backfill depends on platform availability, keyword complexity, and time range, so it is handled as an add-on or custom quote.
Do you promise full real-time coverage of every platform?
No. Searchore monitors legally accessible public content. Coverage depends on platform rules, public availability, authorization methods, and lawful data sources.
How are API, private deployment, and dedicated SLA priced?
These are enterprise capabilities and are quoted based on data scope, request volume, deployment model, permission isolation, and service response requirements.